Too many performance measurement implementations fail before they start, because the purpose of measurement hasn't been properly framed for the organisation's current culture.

If you think performance will improve by holding people accountable for hitting targets, you're wrong. (more…)

Canadian government colleagues Shannon Sanford and Janet Norman share seven ways PuMP helped beyond performance measurement. (more…)

The truth from our performance measures can hurt, but if we don't get that truth, we'll never get where we want to go. (more…)

Performance measurement is a left-brain concept. But more people can become engaged when metaphors translate that concept for the right brain. (more…)

To arrive at a universally accepted terminology for performance measurement, like 'KPI', we first must understand the core concepts we are trying to name. (more…)

To deploy a successful Corporate Performance Measurement System, follow this project plan outline to avoid the pitfalls. (more…)

There are three keys to measure and improve performance, when what you're trying to measure keeps changing. (more…)

In crisis management, we need to use metrics to drive the behaviours that support survival, and stop those that thwart it. (more…)

Rolling out an organisation-wide KPI approach in one fell swoop won't stick. It needs to grow organically to survive. (more…)