Well this is not an exhaustive list by any stretch of the imagination, but it is a list of the bad habits I see the majority of my clients consistently practicing when it comes to choosing, creating and using performance measures or KPIs.

IN THIS EPISODE: Article: Are Your Goals Measure-Worthy? Q&A: How do you measure services that are not necessarily quantitative? Quick Tip: Practice using sensory-rich language.

I love mantras. I love how they can carry a paragraph full of meaning in just a few words, and because of this be fabulous reminders of what matters. I have mantras for running ("light and quick, here and now") and mantras for dealing with setbacks ("onwards and upwards!") and - yes, you guessed it - mantras for measurement!

IN THIS EPISODE: Article: My Measurement Success Mantras Q&A: How do you get people to adopt a KPI mindset? Quick Tip: As-is versus should-be performance measurement. (more…)

At a recent in-house PuMP Blueprint Workshop I ran for a client, one of the participants came up to me at the end of the 2 days and admitted that he'd come to the workshop very cynical and expecting to learn nothing new. He quickly went on to say that he experienced just the opposite a...

IN THIS EPISODE: Feature: How to Handle the KPI Cynics. Q&A: Should you avoid picking the cynics for your Measures Team? Quick Tip: Questions are sometimes better than answers. (more…)

IN THIS EPISODE: Feature: 3 Things You Must Have Before KPIs Can Work. Q&A: How do you implement KPIs efficiently? Quick Tip: The Power of a Measures Team.

We rush off in search of KPIs or performance measures way too soon. We find some, grab them and shove them into the KPI columns in our business plans or employee performance plans. Then we expect to hit targets. But it doesn't happen. People don't use the KPIs, they complain about them, and even fail to bring them to life (that is, report them). That's because at least 3 important must-haves...

Recently, one of my Performance Measure Blueprint attendees, Greg, sent me an email with the subject line "I thought you might get a laugh out of this - My first Measures Newsletter". (more…)

The people who make up your Measures Team aren't in it for the glory or the glamour. No, performance measurement can be a dirty job, particularly when you're faced with an organisation that stills sees it as threatening, boring and a bureaucratic waste of their time.