When we get things wrong, it's not just our own time that gets wasted. Our customers often suffer too, and more than we are aware. It damages the relationship, and that affects the other results we want, like revenue or referalls. But what to do?

Most agree that performance measurement is very important. But it fails to get implemented often because it's not seen as urgent. So sometimes, your starting point needs to be to create that urgency, to set the platform on fire.

Beth M. asks: "I have a lot to do everyday - how can you keep on top of KPI's in an efficient and timely way?" (more…)

LaDonna R. asks: "How do you keep the KPI knowledge and skill of all participants current when new managers join the team all the time?" (more&hellip...

IN THIS EPISODE: A Case Study interview with Cheryl Welch, Strategic Planning Coordinator with Tualatin Valley Water District in Oregon, USA, who facilitated a distribution crew to great measures in no time flat.

IN THIS EPISODE: Getting top management to define the goals. Getting meaningful measures that work. How to get people to enter data. Good and inexpensive dashboard applications. And more. (more…)

Performance measurement is like anything else - it takes time for an organisation to master it. How far on the journey to measurement mastery is your organisation? (more…)

IN THIS EPISODE: Upcoming Events: Free Webinar - Is Your Strategy Strong Enough to Measure? Practical Tip: Why do YOU Measure Performance? How-to Resources: How to design useful and usable performance rep...

"No-Meat Athlete" and Ironman Triathlon finisher Susan Lacke wrote an article called "From Couch Potato to Ironman - In 20 Months" and it discussed the 9 keys to her successful accomplishment of that great feat. Those 9 keys, to me at le...

IN THIS EPISODE: Upcoming Events: October's Performance Measure Blueprint is *Online* Practical Tip: 9 Ironman Tips For Performance Measurement Success How-to Resources: The 4 Most Practical KPI Templates UPDATE: These How-to Kits are no longer available. We recommend taking the