Does this sound back-to-front to you? It's not. Knowing your results before you look for measures is the only way to get the measures you need. (more…)

One of the shortcuts we take with performance measurement is to adopt KPIs that already exist somewhere. But these shortcuts come with traps. (more…)

We cannot afford to measure everything. We have to be ruthless about what's worth measuring. And to be ruthless, goals must pass the Should, Can, Will test. (more…)

Too many organisations measure what they can, because the data is available. But how do you measure what you need, even if the data isn't yet available? (more…)

If you were to ask me the most common example of poor KPIs or performance measures, I’d probably have to say it’s activity measures, used as the easy alternative to outcome measures. (more…)

When we measure, there are consequences. Ask these questions so you can prevent unwanted unintended consequences triggered by your KPIs. (more…)

To align teams to your organisation's strategic direction and purpose, they each need to focus on three types of powerful process measures. (more…)

Admit it - you've either heard or uttered these words when faced with a goal that was intangible or fluffy: "That's not measurable!" (more…)

Guest author Martin Klubeck, author of Metrics: How to Improve Key Business Results, helps us understand that measuring success the right way depends on asking the right question about success. By Martin Klubeck. <...

Is it really possible to find a single KPI or metric that captures the absolute core value your organisation offers your customers? (more…)