KPI Data Integrity Depends on 5 Rs

June 15, 2010 by Stacey Barr | Leave a Comment

You depend on the quality of data and information to provide a stable foundation for your decision making. Decision making often involves responding to something, so you need your data to validly describe what you are responding to so that you choose the right responses. Whether your data is quantitative (based on numbers) or qualitative (based on perceptions), it's integrity depends on 5 wi...






We almost all do it: hang on to performance measures that we really don't need. Believe me, measuring what doesn't matter does more harm than good! When you're measuring what doesn't matter, you're using up resources better spent analysing and improving, rather than reporting. And people's focus will be fractured by the sheer volume of data that's put in front of them.




Activities, Outputs and Outcomes! Oh My!

February 3, 2009 by Stacey Barr | Leave a Comment

As practitioners in the Land of Performance Measurement, we have our own version of Dorothy's 'Lions and tigers and bears' in the Land of Oz. We have activities, outputs and outcomes. Creatures that seem so much more frightening than they truly are, and mostly because we don't really understand whether and how we are supposed to measure them.


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