Most strategy just isn't measurable. That means your goals or objectives probably need a little work before you should bother asking that question "how do you measure that?" (more…)

Questions like "Why did you choose that KPI?" and "Why didn't you choose this KPI?" and "What were we thinking?!" shouldn't be answered with "Um, I dunno!"

Fiona W. asks: "How can I help colleagues dig deep and uncover our underlying critical success factors and then establish meaningful KPI's for these?"

Assess if your KPIs, metrics and performance measures are good enough with this checklist of criteria for excellent measures, and free online diagnostic. (more…)

IN THIS EPISODE: Getting top management to define the goals. Getting meaningful measures that work. How to get people to enter data. Good and inexpensive dashboard applications. And more. (more…)

Where are the predictive performance measures? Well apparently they're not in the rear-view mirror. That, apparently, is where you find the lag measures. But the rear-view mirror analogy is not entirely accurate when it comes to defining lead and lag measures. So it's time to blow it up.

IN THIS EPISODE: Upcoming Events: 2012 Performance Measure Blueprint Workshops, and Online Programs. Practical Tip: Where Are The Predictive Measures?

Before you can successfully find good performance measures, you have to know what a good measure is. Sometimes it's easier to start by defining what ugly performance measures are, because the flipside of what makes a measure ugly helps you define what makes a measure good.

IN THIS EPISODE: Upcoming Events: Free Webinar - Where are you on the Performance Measurement Maturity Ladder?, 2012 Performance Measure Blueprint Workshops in Australia,

IN THIS EPISODE: Article: 9 Bad KPI Habits to Change Q&A: How do you measure to change behaviour and drive improvement? Quick Tip: A checklist of criteria for excellent KPIs. (more…)