This case study is a process definition for a Billing Process, adapted from a real freight business. It shows the steps for not only improving a business process, but using the process to identify both Process Result and In-Process measures.

IN THIS EPISODE: Upcoming Events: 2012 Performance Measure Blueprint Workshops, and Online Programs. Practical Tip: Performance Measures - From Awful to Awesome Your Questions: Jo asks how to focus pl...

IN THIS EPISODE: Upcoming Events: Free Webinar - Is Your Strategy Strong Enough to Measure? Practical Tip: Why do YOU Measure Performance? How-to Resources: How to design useful and usable performance rep...

"No-Meat Athlete" and Ironman Triathlon finisher Susan Lacke wrote an article called "From Couch Potato to Ironman - In 20 Months" and it discussed the 9 keys to her successful accomplishment of that great feat. Those 9 keys, to me at le...

If your KPIs or performance measures aren't pushing you outside your comfort zone, then they're wasting everyone's time. (more…)

IN THIS EPISODE: Article: KPIs Should Make You Feel Uncomfortable! Q&A: How to measure for continuous improvement? Quick Tip: Set 3 targets for each KPI. (more…)

IN THIS EPISODE: Feature: 3 Things You Must Have Before KPIs Can Work. Q&A: How do you implement KPIs efficiently? Quick Tip: The Power of a Measures Team.

We rush off in search of KPIs or performance measures way too soon. We find some, grab them and shove them into the KPI columns in our business plans or employee performance plans. Then we expect to hit targets. But it doesn't happen. People don't use the KPIs, they complain about them, and even fail to bring them to life (that is, report them). That's because at least 3 important must-haves...

Call me kitsch but I can't help myself: It's the start of another fresh, unadulterated new year that's pregnant with the promise that things can and will be better (THIS time) and so I offer to you these potential KPI resolutions for the new year ahead.

IN THIS EPISODE: Article: 7 KPI New Year's Resolutions Q&A: How do you convince busy managers that they should spend time developing the right measures? Quick Tip: Start with a Pilot Project to build momentum and engagement.