When measurement is done to people, the wrong things change. But when measurement is done through dialogue, it dignifies everyone, and the right things change.

For our colleagues, leaders and entire organisations to value KPIs, measuring performance must link to what they value most. (more…)

Gabrielle Dolan, business story telling expert, shares a practical framework with us for how to use storytelling to build more KPI buy-in. (more…)

If we want more KPI accountability, we have to be honest about who's really in control of it, and what's really in the way of it. (more…)

The rift between the day-to-day operations and strategic goals can sometimes be too wide for managers to have any KPI buy-in at all. (more…)

Complacency is a big reason why useless KPIs stay. A sense of urgency is what's needed to spark the change to better KPIs. But it must be authentic, and speak to the head and the heart. (more&hell...

Wouldn't it be great to find KPIs that instantly inspire teams to execute strategy, reach targets and boost performance? Good luck with that. (more…)

If we try to introduce our colleagues to a better approach to measurement, but without the right preparation, it will backfire. (more…)

Buy-in is choice. Sign-off is obligation. Choice has loads more energy, that sustains itself longer, than does obligation. For buy-in to KPIs and performance measurement, people must be involved because they choose to, and not because they’re obliged to.

No KPI can ever give you perfect evidence of your goals. But too often we overestimate how good a KPI needs to be, to be "right". The truth is, KPIs aren't ever "right". You just want to be sure they are "not wrong".