Following the performance measurement framework of PuMP®, this diagnostic tool will facilitate a discussion about how performance measurement currently stands in your organisation, and will broaden people's awareness of what good performance measurement is really all about. It contains clear instructions for how to facilitate the discussion, a rating scale to assess your current performance ...

Recently, one of my Performance Measure Blueprint attendees, Greg, sent me an email with the subject line "I thought you might get a laugh out of this - My first Measures Newsletter". (more…)

IN THIS EPISODE: Feature: Inspiring People to Make KPI Progress. Q&A: How do you keep performance management fresh? Quick Tip: A cool way to keep track of your KPI project's progress. (more&...

The people who make up your Measures Team aren't in it for the glory or the glamour. No, performance measurement can be a dirty job, particularly when you're faced with an organisation that stills sees it as threatening, boring and a bureaucratic waste of their time.

IN THIS EPISODE: Feature: 7 Tips to Prepare Your Measures Team For Success. Q&A: How do you build the motivation to improve performance skills and making them important to the staff? Quick Tip: Success loves speed.

IN THIS EPISODE: Article: How to Rebut 3 Common Objections to Measuring Performance. Q&A: Does linking salaries and rewards to performance change people’s attitudes and behaviour to ensure effectiveness? Quick Tip: What to do when you don't have the buy-in to start measuring performance.

Our typical approaches to get people to buy into performance measures or KPIs don't work very well. How do you get more KPI ownership then? (more…)...

It's obvious to most people why people who work in the strategy office, or even in quality or process improvement roles, need to have some degree of performance measurement skill. But that's not sufficient if your goal is to have a consistent approach to selecting performance measures throughout the organisation that keep everyone focused on what really matters in achieving the organisation's s...