Some legacy habits with how we analyse our data often sneak surreptitiously into our XmR charts, and these habits make our XmR charts incapable of highlighting the real signals in our performance measures.

This checklist of 5 basic KPI formulas, with examples for each one, will help you decide the best way to calculate your KPIs. (more…)

As a self-confessed Lululemon addict, I've been following their website and blogs for a couple of years now. My interest is in their product (for my running and yoga wardrobe) but also in their business model. I noticed a few lead indicators of their recent public relations catastrophe that apparently they didn't.

Where can I find KPIs for brand management? What are the right KPIs for machine reliability? What are some good governance measures? If you're shopping for off-the-shelf KPIs, from KPI libraries or KPI lists, there are dangers in this approach that deliberately designed KPIs don't have. 

M William (Bill) Sermons, Director of the Alliance’s Homelessness Research Institute, specializes in cross-disciplinary research and program evaluation. As Director of the Homelessness Research Institute, he is responsible for advancing the Institute’s aim of building and disseminating knowledge that informs policy and practice.

Most people in business know they need feedback from customers in order to make service delivery and product design more in line with customer needs and expectations. But too often, the process of measuring customer satisfaction and perception is made more complex and convoluted than it needs to be. Here is a simple approach that gives you