My team and I host a lot of webcasts as part of our engagement process. Here's the story about the results we want, how we measure them, and how performance is tracking. (more…)

Writing a good performance measure requires four essential parts to make it both understandable and implementable. (more…)

Many believe that we should measure the positive (what we want) rather than the negative (what we don't want). Should we always? (more…)

This case study demonstrates how to interpret signals in trending KPIs, like my New Website Visits. (more…)

The COVID-19 Growth Factor metric is an insightful model for measuring results that move from chaos to stability, then to improvement. (more…)

Few organisations can survive if they operate inefficiently. Measuring productivity in the right way is the key, and this recipe makes it simpler. (more…)

In this live demonstration, Stacey Barr facilitates productivity expert Dermot Crowley to measure workplace urgency, using two powerful techniques from PuMP. (more…)

You might have a KPIs, performance measures, metrics or indicators of success column in your strategic plan, but that doesn't necessarily mean what's in that column is doing any measuring.

Following recent investigation into the banking sector's gross misconduct, the traditional KPIs driving their poor behaviour must change. (more…)

Buying KPIs from online libraries or hiring experts to develop them might seem like the best way to get the right ones. But it only perpetuates the problem and fixes nothing. (more…)