4 Stars -- Practical performance measurement wisdom from the trenches... Marty Klubeck's fresh and practical perspective on how to measure what matters fills a gap in the performance measurement literature. It's the most important gap to fill: the how-to and step-by-step details of how to decide what is important to measure, what the measures should be, and how to use those me...

When it comes to cause analysis for performance measures, many people put the cart before the horse. They rush too quickly to analyse their data without first establishing a clear purpose. (more…)...

The management team sit around the monthly performance report, debating. But they’re not debating the interpretation of the trends or signals in the data. They’re not debating the causes that sit beneath those trends or signals. And they’re not debating the pros and cons of various performance improvement ideas. No, they’re debating

Are you accidentally adopting these 8 ways to make your survey useless? Find out how to create successful surveys. (more…)

In my early years as a performance measurement practitioner, before Kaplan and Norton’s Balanced Scorecard was published and only just as organisations were waking up to the realisation they needed more performance information than the profit and loss statement, the most common way to choose performance measures was to hire the big consultancies to research and write a “this is what you need to...