How to Deal With Manual KPI Data
June 6, 2017 by Stacey Barr | Leave a CommentIt would be marvelous if all the data we needed for our KPIs was on tap: automatically collected, collated and captured, and ready to flow into graphs, reports and dashboards. Marvelous, but unlikely. Manual data doesn't have to be a drag.
Filed Under:
Data Collection and Integrity
Measuring Without Data
June 7, 2016 by Stacey Barr | Leave a CommentA perceived lack of data - or lack of data with reasonable quality - is a constraint that stops many people from even trying to develop meaningful performance measures. That sounds logical enough, but it assumes that value of measurement only comes at the end of the process. What if you measured without data?
Filed Under: Data Collection and Integrity, Performance Philosophy, Using Measures
What Comes First: Data or KPIs?
January 7, 2016 by Stacey Barr | Leave a CommentIt's not hard to spend millions on setting up new data management and business intelligence systems. And it can take years to implement, too. Plus there's the tricky piece of getting people to buy in to collection and capturing all that data. But we need to do it, before we can start measuring what matters... Or do we?
Filed Under:
Data Collection and Integrity
When You Don’t Have the Right Data, Use a Proxy Measure
December 10, 2015 by Stacey Barr | Leave a CommentHave you ever designed a new performance measure - a powerful one you felt excited about - and then discovered the data you needed was not in the right format or detail? Of course you have! It's a common challenge when you decide to measure something more deliberately or more meaningfully than you have in the past. But don't let the data problems put an end to your powerful new measure!
Filed Under: Data Collection and Integrity
Designing Questionnaires and Forms to Collect KPI Data
July 28, 2015 by Stacey Barr | Leave a CommentThe instrument you use to collect data for your performance measures or KPIs really needs to be capable of recording the data you really need. Forms and questionnaires are probably the most common instruments used in business to collect data, but few users realise that there is science and skill at the foundation of every useful form and questionnaire.
Filed Under:
Data Collection and Integrity
Reducing the Burden of KPIs
June 23, 2015 by Stacey Barr | Leave a CommentOne of the biggest objections to measuring performance is the perceived effort and time it will take to do it. Is it true? Is the benefit of measuring not worth the burden? (more…)
Filed Under: Data Collection and Integrity, Getting Buy-in
Increasing the response rate for your surveys
June 22, 2015 by Stacey Barr | Leave a CommentDo you want to improve the validity of your survey-based performance measures? Upping the response rate is one of the ways to do that.
Harvard Business Review posted this article about how attaching a hand-written personalised sticky note to each survey form you send to a recipient can double your response rate:
Filed Under:
Data Collection and Integrity
The Minimalist Method For Analysing Qualitative Data
June 3, 2014 by Stacey Barr | Leave a CommentWe all collect volumes of qualitative data - the data that made up from words and not numbers - as part of doing business. Qualitative data comes from open-ended questions on customer surveys, comment fields on forms, and other blocks of text we capture in our database systems. We collect it, but do we make the ...
Filed Under: Analytics and Data Analysis, Data Collection and Integrity
The Minimalist Method For Customer Surveys
May 27, 2014 by Stacey Barr | Leave a CommentDo your customers fall asleep before they get to the end of your feedback survey? Do they rush through without thinking carefully about your questions, because it's just taking too long? Do you collect loads of feedback on a dozen or more questions, but fail to put it to good use? You definitely need a bit of 'survey zen'.
Filed Under:
Data Collection and Integrity, Example Measures & KPIs
A Checklist For Designing Data Collection Regimes
April 29, 2014 by Stacey Barr | Leave a CommentData collection is a process, not an event. Thinking about it as a process makes it easier to appreciate all the steps that are involved, who is involved in each step and what resources will be needed to make these steps work well. Use the following checklist as a starting point for thinking through the design of your data collection processes.
Filed Under:
Data Collection and Integrity
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