Back in the 1990s process thinking was all the rage. Organisations world-wide were identifying their core business processes, mapping and flowcharting and doing Six Sigma and Lean and BPR to ramp up business performance. Was it just a fad?

Strategy maps, a la the Balanced Scorecard, are the most commonly used visual representation of strategy on a single page. But are they the only way to visualise a measurable strategy? (more…)

Most strategy just isn't measurable. That means your goals or objectives probably need a little work before you should bother asking that question "how do you measure that?" (more…)

Justine G. asks: "How do you identify good KPIs for lofty strategic goals, like 'improve the health of citizens'?" (more…)

Fiona W. asks: "How can I help colleagues dig deep and uncover our underlying critical success factors and then establish meaningful KPI's for these?"

Assess if your KPIs, metrics and performance measures are good enough with this checklist of criteria for excellent measures, and free online diagnostic. (more…)

Where are the predictive performance measures? Well apparently they're not in the rear-view mirror. That, apparently, is where you find the lag measures. But the rear-view mirror analogy is not entirely accurate when it comes to defining lead and lag measures. So it's time to blow it up.

KPI alignment is critical for successful strategy execution and lasting performance improvement. What exactly should KPIs align with, and why? (more…)

IN THIS EPISODE: Upcoming Events: October's Performance Measure Blueprint is *Online* Practical Tip: What Exactly is KPI Alignment? How-to Resources: How to Align Your KPIs to Measurable Goals ...

Lots of strategic plans and operational plans are full of motherhood goals, vague strategies and - if they are even considered at all - measures or KPIs that don't track anything useful. No wonder these plans sit on shelves and gather dust.