The order that we think about KPIs, targets and initiatives has a profound effect on whether or not we end up with the right KPIs. (more…)

Lead indicators can be powerful performance measures for predicting and influencing our lag measures. But how do you create powerful ones? (more…)

Balanced Scorecard Strategy Maps are popular, but they are not the best way to properly cascade and align KPIs throughout an organisation. (more&hell...

Is PuMP's Results Map a better tool to design strategic and operational goals? The answer might surprise you. (more…)

Reviewing KPIs, one after the other, won't lead to lasting performance improvements. KPIs are interdependent, and should be reviewed collectively. (more…)

Is compliance an improvement to organisational performance, or just business as usual? Either way, should we measure compliance? (more…)

If what gets measured is what gets done, then what is getting done if your rhetoric about what matters isn't what is getting measured? Check if your metrics match your rhetoric. (more…)

If safety, customer loyalty, cost reduction and innovation are important goals for the company, does that mean the KPIs of these goals should be cascaded to EVERYONE in the company? Should personal scorecards be "mini-me" versions of the corporate scorecard?

We can't directly change the performance of a lag measure or indicator. So is there any point looking at their signals, or should we just focus on lead measures? (more…...

If you were to ask me the most common example of poor KPIs or performance measures, I’d probably have to say it’s activity measures, used as the easy alternative to outcome measures. (more…)