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5 Stars — The Social Side of Performance Measurement

This has to be the absolute best book I have read in this field of performance measurement.

Spitzer goes straight to the heart of what performance measurement is all about – transforming organisational performance – and he makes it crystal clear why it is more about the social system (the people) than the technical systems (dashboards, analysis, data).

His writing style is engaging, filled with great examples and wonderful inspirational quotes and advice from leaders in the management and performance fields.

It isn’t a step-by-step how-to book, but it is essential for anyone leading performance measurement and improvement – and anyone leading an organisation – to read, to study and read again.