Lots of my new clients share the same habit (a bad one): they conclude whether performance is getting better or worse by comparing the current month's (or week's or quarter's) performance measure value with last month, or with a target or standard. If this month (or week or quarter) is worse, they go digging for the cause. Trouble is, they don't find that cause.

Performance measurement mastery is like anything else - how long it takes depends on the step of Performance Measurement Maturity you're starting from. (more…)

What people believe a KPI or metric or performance measure will be used for fundamentally affects whether performance will improve or not. (more…)

There are three keys to measure and improve performance, when what you're trying to measure keeps changing. (more…)

My interview with Donald Wheeler is a very practical exploration of how we can better interpret signals from our performance measures and KPI's. (more&hel...