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From the Blog

How to Define Your KPIs in a Corporate KPI Library

Use this Corporate KPI library template to define each of your KPIs, and...

5 Steps to Measure the Quality of Anything

Quality is a vague concept, which makes it hard to measure directly. Here...

How to Use KPIs For Rapid Business Growth

When business growth is rapid, that growth can be sabotaged by limitations. Here’s...

How Will AI Help Us With KPIs?

There are lots of promises about how emerging AI will transform how we...

7 Reasons Why You Should Use PuMP to Develop KPIs or Performance Measures

Can you quickly and easily develop meaningful KPIs or performance measures, that measure...

How the Tyranny of Metrics Kills KPI Buy-in

In this interview with Professor Jerry Muller, author of The Tyranny of Metrics,...

Are You Confusing Vanity Metrics For Performance Metrics?

Under the pressures of external transparency and accountability, leaders who do not have...

5 Ways to Use the Practical Performance Measurement KPI Templates

Practical Performance Measurement is a book that details the PuMP methodology, and is...

The Formula to Win Leadership Support for Better KPIs

Before you start a new performance measurement approach, first use this formula for...

For Successful KPI Progress, Be Practical Not Perfect

Many KPI initiatives fail because perfection gets in the way. For successful KPI...

Why OKRs Do Not Help Us Measure What Matters

Objectives and Key Results (OKRs) promise to help us measure what matters. But...

A Better Tool Than KPIs For Employee Performance Management

Too many organisations still manage employee performance with annual KPIs. Overwhelming evidence proves...

How to Meaningfully Measure Queue Performance and Waiting Times

To improve any business process with long wait times, or a backlog of...

How Many KPI Data Points Do You Need To Use And Interpret Them?

There is a statistically proven sweet spot for how many KPI data points...

How to Achieve KPI Targets Using Measurement for Diagnosis

When KPIs are not achieving their targets, performance improvement is needed. But rather...

Are You Choosing KPIs Too Quickly?

When you choose KPIs too quickly, they will often be too trivial or...

Strategy Map or Results Map – Which is Better?

Balanced Scorecard Strategy Maps are popular but is a Strategy Map or Results...

How to Use Storytelling to Build KPI Buy-in

Gabrielle Dolan, business story telling expert, shares a practical framework with us for...

The Anatomy of the PuMP Results Map

The Results Map is the best foundation to measure what matters across the...

If You Can’t Measure an Outcome, Your Initiatives Won’t Impact that Outcome

Without evidence of an outcome, how can we know the outcome matters? And...

Can Executives Accurately Assess Their Own KPI Maturity?

Research into KPI maturity in organisations is often based on self-assessment surveys. But...

How to Meaningfully Measure On-Time Delivery of Anything

On-time delivery is becoming ever more important in business. But the answer isn’t...

How to Find the Right Improvement Initiatives for Lag Measures

Lag measures cannot be improved directly; only through changing one or more of...

KPIs Improve Performance With Stoicism, Not Heroism

We can’t improve performance when we think KPIs are about success or failure,...

Decisions Are Made With KPIs, Not By Them

It can be tempting to ditch a KPI that doesn’t tell the full...

A Recipe for Writing a Measurable Goal

How we write our goals or objectives has a fundamental effect on how...

A Complete Model of the Types of KPIs

We love to classify types of KPIs. Lead versus Lag. Input versus output....

How to Measure Design Success in a Meaningful Way

Design is a creative process; it’s about making something new or different that...

Why Do We Need KPIs or Performance Measures?

There are too many examples of performance measures resulting in resentment, gaming, and...

When Do Existing Performance Measures Sabotage Necessary Change?

Performance measures are mostly focused on improving performance in what we already do....

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