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From the Blog

Why COVID-19 Needs Proper Performance Measurement

Written by Trevor Hobbs, Assistant to the Town Administrator, for a municipality in...

Dealing With the KPI Terminology Problem

To arrive at a universally accepted terminology for performance measurement, like ‘KPI’, we...

How to Deploy a Corporate-Wide Performance Measurement System

To deploy a successful Corporate Performance Measurement System, follow this project plan outline...

5 Shortcuts to Smarter KPIs

If you want performance measures, metrics or KPIs that are smarter than the...

10 Questions to Prevent KPI Unintended Consequences

When we measure, there are consequences. Ask these questions so you can prevent...

How One Chart Can Trigger a New Performance Culture

When teams see how their actions can make a difference to even a...

5 Situations When Shifting KPI Goalposts Is Okay

When KPI targets are continually missed, when can they be reassessed without being...

How to Use KPIs to Improve Financial Performance

We can improve financial KPI performance, like cash flow, revenue, costs, and profit,...

How to Measure Improvement When Things Keep Changing

There are three keys to measure and improve performance, when what you’re trying...

Three Types of Powerful Process Measures

To align teams to your organisation’s strategic direction and purpose, they each need...

Should You Measure Performance When You’re Under-Resourced?

Or perhaps a better question is, what should you measure to fix the...

3 Steps to Triage BAU Measures For Action

Business-as-usual (BAU) measures are not priorities for improvement like strategic performance measures are....

The Behaviours We Need Metrics to Drive for Crisis Management

In crisis management, we need to use metrics to drive the behaviours that...

Seven Comebacks to “That’s not measurable!”

Admit it – you’ve either heard or uttered these words when faced with...

3 Iterations to Roll Out KPIs Organisation-Wide

Rolling out an organisation-wide KPI approach in one fell swoop won’t stick. It...

How to Find the Right KPIs to Pivot Performance Through a Crisis

Here is a framework for how to measure through any crisis, to help...

7 Ways You’re Making Performance Measurement Too Hard

Are you doing any of these unnecessary things with KPIs, and it’s making...

Does Improving Data Accuracy Make Historic KPI Values Useless?

Improving data accuracy doesn’t mean your historic KPI values are useless. Just don’t...

Why Leaders Shoot Down Your KPI Recommendations

If you don’t want leaders to shoot down your new approach to develop...

How to Implement KPIs 100% Virtually

To get rich interaction, high productivity and deep engagement in implementing KPIs virtually,...

3 Benefits Of Slowing Down When Developing Your KPIs

One of the main reasons that our performance measurement practice fails to produce...

When KPI Data is Too Costly, Use Sampling

Sampling the data for your KPI not only takes less time, energy and...

PuMP Measures More Than Just Strategy

Many measurement tools focus on developing KPIs to monitor strategic goals. Does this...

How to Set New Strategic Goals to Survive COVID-19

Last year’s strategic direction is irrelevant now. Our organisations need new goals to...

Why Measuring Performance Matters More In Hard Times

We normally cut back on measuring performance in hard times, because it seems...

An Insight from the COVID-19 Metric – Growth Factor

The COVID-19 Growth Factor metric is an insightful model for measuring results that...

Building Buy-in to KPIs Online With Virtual Measure Galleries

When we can’t collaborate in person, to develop better KPIs, we can still...

Which Level of KPI Consciousness Does Your Leadership Have?

We need the leadership team to support better measurement, but how we garner...

Are Objective Performance Measures Possible?

Here are six guidelines to remove most of the subjectivity from any KPI...

5 Powerful Questions to Make Intangible Goals Measurable

Language is the key to make intangible goals or objectives measurable. These 5...

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