Stacey Barr, KPI and Performance Measure Specialist

Will Measurement Ever Win Over Opinion?

There is still a purpose to objective evidence, like measurement, to inform a...

Is Compliance Strategically Important to Measure?

Is compliance an improvement to organisational performance, or just business as usual? Either...

Measuring What You Need Versus What You Can

Too many organisations measure what they can, because the data is available. But...

How To Make Your Performance Measurement Plan Realistic

Haste makes waste, they say. Making haste in performance measurement most certainly has...

Do Your Metrics Match Your Rhetoric?

If what gets measured is what gets done, then what is getting done...

Four Keys to Cascading Company KPIs to Individuals

If safety, customer loyalty, cost reduction and innovation are important goals for the...

What’s the Point of Using XmR Charts For Lag Measures?

We can’t directly change the performance of a lag measure or indicator. So...

Before You Rush to Build Your New KPI Dashboard

Is your new KPI dashboard one of the 85% that fail? Not if...

3 Steps to Set a Performance Measure Baseline

There is a lot of doubt about how to correctly set a performance...

Is This Why Government’s Performance Measures Are Activity-Focused?

The performance measurement advice that government gives its entities causes the biggest measurement...

Drowning In Activity Measures?

If you were to ask me the most common example of poor KPIs...

Listening to the Real Reasons For KPI Resistance

Before we can begin to dissolve people’s resistance to KPIs, we need to...

A Practical Approach to Bring Improvement Projects to Life With PuMP

Performance improvement momentum can be hard to maintain. PuMP Contractor, Ayça Tümer Arıkan,...

What is a KPI Owner Accountable For?

If you think performance will improve by holding people accountable for hitting targets,...

What Are KPI Data Items?

The building blocks of all quantitative KPIs and performance measures are data items....

KPI Benchmarking For Performance Improvement

Industry benchmarking is popular, but it’s hard to find good benchmarks. Here’s why,...

The 5 Conditions to Measure Personal Performance

If one person measures another, it rarely improves performance. These 5 conditions must...

How PuMP Helps Beyond Measurement

Canadian government colleagues Shannon Sanford and Janet Norman share seven ways PuMP helped...

7 Questions to Reflect on Your KPI Approach

If you never take the time to reflect on your KPI approach, you’ll...

How Has COVID-19 Changed Performance Measurement?

The COVID-19 crisis has changed so much, but how it changed performance measurement...

Are Your KPIs A Tool In Their Hands Or A Rod for Their Backs?

What people believe a KPI or metric or performance measure will be used...

How to Speed Up Business Stability With the Right KPIs

Measuring the right KPIs, in the right way, can dramatically speed up the...

Principles to Design a PuMP Performance Dashboard

Performance dashboards, unlike other dashboards, focus on closing performance gaps in strategic goals.

Don’t Measure If You Don’t Want The Truth

The truth from our performance measures can hurt, but if we don’t get...

The Story In Your Performance Data

Your performance data is trying to tell you a story you’ll never hear...

Inviting People to a New Performance Measurement Method

There are four essential parts to invite people to a new performance measurement...

Performance Measurement Metaphors to Get People Engaged

Performance measurement is a left-brain concept. But more people can become engaged when...

Interpreting Signals in my New Website Visits KPI

This case study demonstrates how to interpret signals in trending KPIs, like my...

Interpreting Signals in Trending KPIs

For KPIs with an underlying trend, regression lines and Excel-computed trend lines are...

When You Depend On Others For Your KPI Data

When the owners of a KPI are not the owners of the KPI’s...

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Are you taking the wrong approach to performance measures and KPIs?

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