There are four essential parts to invite people to a new performance measurement method, like PuMP, that helps your performance culture grow organically. (more…)

This case study demonstrates how to interpret signals in trending KPIs, like my New Website Visits. (more…)

Written by Trevor Hobbs, Assistant to the Town Administrator, for a municipality in Tennessee, USA. Edited by Stacey Barr. Why aren't existing metrics bringing world leaders to a consensus about whether the COVID-19 pandemic is improving enough, or not?

When teams see how their actions can make a difference to even a single KPI, it can trigger a new performance culture. (more…)

When we can't collaborate in person, to develop better KPIs, we can still build buy-in to KPIs by using virtual Measure Galleries. (more…)

In an organisation that has a very broad geographic spread, how can we easily and quickly get remote teams engaged in developing KPIs they feel ownership of? (more…)

In this live demonstration, Stacey Barr facilitates productivity expert Dermot Crowley to measure workplace urgency, using two powerful techniques from PuMP. (more…)

Use this Corporate KPI library template to define each of your KPIs, and make sure the right KPIs are reported in the right way. (more…)

Finding the right KPIs to measure policy advice is a big challenge. But it's not because policy is immeasurable. It's because we don't define policy success clearly enough. (more…)

This is a case study about the Area Agency on Aging at the Denver Regional Council of Governments (DRCOG) use of XmR charts. It's by Kirsti Klaverkamp and Jerry Stigall, of Denver, Colorado. (more&h...