Answers to Your Biggest Performance Measure and KPI Questions

Over the many years since 1999, when I started my business as the Performance Measure Specialist, tens of thousands of people around the world have told me their biggest KPI questions, and biggest struggles with performance measurement.

And these people represent just about every type of organisation or company on the planet:

• public and private sector organisations
• not-for-profit organisations
• all sizes, from a local boutique gymnasium to a multinational aeronautical company
• countless industries, like defence, aged care, education, police, transport, retail, and health
• all levels of government, from small regional councils to large federal agencies
• from almost every country in the world
• they are leaders, managers, strategy and performance professionals, project managers, business analysts and consultants

You might be surprised to learn that most of the KPI questions that people ask are very similar, irrespective of their sector, industry, culture or size. And the top questions are listed – and answered – below. Are any of them your biggest KPI question?

1. How can I set meaningful KPIs and performance measures?
2. How do I turn intangible goals into SMART goals you can meaningfully measure?
3. Where can I find example KPIs and performance measures for my industry/business?
4. How do I align KPIs to strategy and cascade throughout the organisation?
5. How can I get training in KPIs and performance measurement?
6. How should I use KPIs and performance measures to improve performance?
7. What’s the best way to measure people‘s performance?
8. How can I help people to buy-in to KPIs and performance measurement?
9. How can I encourage leadership support for KPIs and performance measures?
10. How can I get started with performance measurement and KPIs?
11. How can I become a KPI expert and lead others to measure performance meaningfully?

Also, you can get a quick summary of the biggest KPI struggles, and the most practical KPI tips to solve each of them, with this free online training, The 10 Secrets to KPI Success: