"Stacey Barr is one of my 'performance measurement heroes.' I learned a great deal from her web site (she has an incredible newsletter) in the research for writing my book "Transforming Performance Measurement." Stacey is one of the few people in the world who really 'gets' performance measurement. If you are looking for someone to guide you on the path to using performance measurement well, Stacey is one of the first people you should contact." Dean Spitzer, author of "Transforming Performance Measurement"

PRODUCTS AND SERVICES

When you're guiding and leading others to develop their performance measures, you have to deal with the "people issues" at least as much as the technical issues to do with performance measurement.

I mean, it's one thing to know what the 5 steps are to design measures for even the most intangible of outcomes, but it's another thing entirely to use these 5 steps to engage people in a dialogue through which they create measures they feel excited about, and have a lot of ownership of.

So you need a little more than just some KPI templates!

Here's what I've been using and developing in my consulting, ever since the early 1990's, as well as providing to my customer who need to help others in their company or organisation develop meaningful, results-oriented measures:

Performance Measure Blueprint Workshop

This 2-day public workshop, which I run 3 times a year, is one of the best ways to learn the step by step process of performance measurement, from deciding what results to measure, designing measures, getting buy-in, through to reporting and using measures for performance improvement.

Check out the next scheduled Performance Measure Blueprint Workshop now (this takes you to the detailed workshop webpage).

 

Performance Measure Blueprint Self-Paced Audio Program

This is the recording of an 8-part teleseminar series covering the content of the Performance Measure Blueprint Workshop. Great for following along and applying the blueprint as you learn it, at your own pace and in your own place.

Check out the next scheduled Performance Measure Blueprint Self-Paced Audio Program now (this takes you to the detailed product webpage).

 

Your own in-house Performance Measure Blueprint Workshop

The 2-day public workshop works brilliantly when we tailor it just for your organisation. Your staff can learn the practical steps of performance measurement around their own work functions and your organisation's strategic goals.

Read more and register your interest for an in-house Performance Measure Blueprint Workshop now (this takes you to the detailed workshop webpage).

 

Personalised coaching, to make the most of your own experience and knowledge

For a limited number of performance measurement practicitioners, I offer personalised coaching, where we meet regularly on the phone and work together to fine-tune your performance measurement facilitation and leadership skills to more confidently and successfully lead your company or organisation to measure what matters.

I coach you via the convenience of telephone and internet, and share my templates and case studies with you! Read more about the coaching options here.

 

If you're really just getting started in performance measurement

Are you wondering how to even get started with performance measurement in your business or organisation? You're not alone - this is one of the most common questions that new subscribers to my email newsletters ask when they sign up: how do I get started with performance measures?

This digital kit (which you can download as soon as you've purchased it) will step you through the process of designing and implementing just a few performance measures for one of your goals. A great introduction to the PuMP® approach, read more about Getting Started With Performance Measures now.

 

How-to Kits guide you step-by-step to do it yourself

Each of these How-to Kits is a booklet (both emailed to you and posted in printed form) plus a CD of resources that guides you in how to do those performance measurement tasks most people struggle with:

• Working out which aspects of your strategy, purpose, goals or priorities you need to measure, to make your strategy and goals measurable (and then enables you to develop measures that align to strategy). It teaches you the PuMP technique called Results Mapping.
• Brainstorming is not the way to select meaningful measures! Designing meaningful performance measures that truly are the best indicators of your results and outcomes needs deliberate attention, and that's what this kit teaches you: the five steps of the PuMP technique for measure design.
• Many people think that if they want to measure 'cycle time' they just have to tell someone to start reporting 'cycle time'. Big mistake! It won't happen unless you can define your performance measures in enough detail that the calculation, data requirements, and more, are crystal clear.
• When performance reports are slung together without enough thought, they become cumbersome, overwhelming, difficult to navigate and rarely used. The PuMP technique for designing useful and usable performance reports will make sure your measures get used!

 

Become a skilled and confident performance measurement facilitator

The PuMP® Facilitator MasterMind Program responds to the growing need for performance measurement facilitation skills in large organisations and companies. And people like you are recognising you don't have to reinvent the wheel or repeat the same mistakes of the past when helping people with performance measurement.

It's a series of convenient teleconference learning and mentoring sessions, application activities and coaching designed to teach you how to lead teams throughout your organisation through the development of performance measures. And you're also supported with very extensive PuMP Facilitator Kits brimming with reference materials, templates, tools and delivery resources so you can confidently hit the ground, running! (Just like a PuMP® Consultant.)

This program is by application only, so contact Stacey if you're *serious* about learning more.

 

Experienced PuMP® Consultants show you how it's done

The PuMP® Implementer Program is simply a series of workshops designed for your team, that takes you through the experience of designing and implementing a set of performance measures you can use to monitor and improve your business performance. Some of the biggest discoveries that participants in these workshops consistently have are:

• clarity about the value they contribute to the organisation
• the realisation that fluffy and intangible results are measurable and worthwhile measuring
• the relief that comes from a sharper focus on what matters most.

Read more to find out if the PuMP® Implementer Program is right for you (it's a downloadable pdf).

 

In the meantime, take advantage of the many tips and case studies and resources I share in my free email newsletter, Measure Up. You can sign up now in the box to the right --->